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How to Use Bobby

Learn how to get the most out of Bobby, your AI-powered security assistant.

Accessing Bobby​

On the documentation homepage:

  1. Visit the Cert-IX documentation site
  2. See the search box on the main page
  3. Type your question
  4. Press Enter or click Search
  5. View Bobby's response

Platform Assistant​

Within the Cert-IX platform:

  1. Look for the Bobby icon (bottom-right)
  2. Click to open the chat panel
  3. Type your question
  4. View the response
  5. Continue the conversation

Asking Effective Questions​

Be Specific​

Instead of vague questions, be precise:

❌ "How does security work?" ✅ "How do I configure anomaly detection for my AI models?"

❌ "Tell me about compliance" ✅ "What steps do I need to prepare for ISO 27001 certification?"

Provide Context​

Include relevant details:

❌ "Why is my score low?" ✅ "My security score dropped from 85 to 72 this week. What could have caused this?"

❌ "How do I fix this?" ✅ "I have 15 critical vulnerabilities on my production servers. What's the fastest way to prioritize and fix them?"

Ask One Thing at a Time​

Break complex questions into parts:

❌ "How do I set up scanning, create policies, and prepare for an audit?" ✅ Start with: "How do I set up vulnerability scanning?" Then: "How do I create security policies?" Then: "How do I prepare for an audit?"

Types of Questions​

How-To Questions​

Ask Bobby how to perform tasks:

  • "How do I add a new asset?"
  • "How do I run a phishing simulation?"
  • "How do I export a compliance report?"

Explanation Questions​

Understand concepts and features:

  • "What is behavioral analysis?"
  • "Explain the difference between anomaly detection and malware detection"
  • "What does the security score mean?"

Troubleshooting Questions​

Get help with issues:

  • "Why isn't my scan completing?"
  • "My dashboard isn't showing recent data. What should I check?"
  • "I'm getting authentication errors. How do I resolve this?"

Recommendation Questions​

Get advice and best practices:

  • "What's the best way to improve my security score?"
  • "Which vulnerabilities should I fix first?"
  • "What compliance framework should I start with?"

Find your way around:

  • "Where do I find vulnerability reports?"
  • "How do I access AI security settings?"
  • "Where is the compliance dashboard?"

Conversation Tips​

Follow-Up Questions​

Continue the conversation for clarity:

  • "Can you explain that in more detail?"
  • "What's the next step after that?"
  • "How does that apply to my situation?"

Refine Results​

If the first answer isn't quite right:

  • "That's not what I meant. I'm asking about..."
  • "Can you focus on the compliance aspect?"
  • "I need information specifically for AWS"

Get Examples​

Ask for practical examples:

  • "Can you give me an example?"
  • "What would that look like in practice?"
  • "Show me a sample configuration"

What Bobby Can't Do​

Direct Actions​

Bobby provides guidance but doesn't perform actions:

  • ❌ "Delete my old assets"
  • ✅ "How do I delete old assets?"

Access Your Data​

Bobby explains features but doesn't access your specific data:

  • ❌ "Show me my vulnerabilities"
  • ✅ "How do I view my vulnerabilities?"

Real-Time Information​

Bobby has knowledge about Cert-IX but not real-time data:

  • ❌ "What's my current security score?"
  • ✅ "How is the security score calculated?"

Getting Better Answers​

Rate Responses​

When available, rate Bobby's responses:

  • Thumbs up for helpful answers
  • Thumbs down for unhelpful answers
  • This helps improve Bobby

Report Issues​

If Bobby gives incorrect information:

  • Note the question and response
  • Report through feedback channels
  • Help us improve accuracy

Privacy & Security​

Your Questions​

  • Questions are processed securely
  • No personal data is stored long-term
  • Conversations are not shared

Data Protection​

  • Bobby doesn't access your sensitive data
  • Responses are based on general knowledge
  • Your security information remains private

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